Shipping and delivery, without the guesswork.
This core page covers the basics for framed orders: when shipping rates appear, what production means, and what to do if something arrives damaged or delayed.
When shipping is shown
Shipping methods and pricing are shown during checkout after your delivery details are entered. Rates can vary by location and speed.
- Customers see shipping options during checkout, not on generic landing pages.
- Delivery timing depends on both production and transit.
What happens before it ships
Framed products require preparation before they leave for delivery. That production window is separate from the time in transit.
- Digital products do not use physical shipping.
- Framed orders move from production into shipment after they are ready.
Packages and delivery updates
Once a framed order is on the way, the purchase flow already supports shipping updates and post-purchase order views.
- Keep your order number handy for support questions.
- Use order help if you need assistance locating an update.
Damage or delivery issues
If an order arrives damaged or defective, contact support as soon as possible so the issue can be reviewed and handled quickly.
- Take photos of the packaging and item if something arrived damaged.
- Include your order number when you reach out.
Planning a framed order?
Review materials, returns, or order help before you check out.