What happens after you order, and how long each part usually takes.
This page sets expectations for processing, production, and delivery timing. It is intentionally lightweight for now so we can refine exact wording together later.
Digital vs framed timing
Digital outcomes and framed products do not move through the same timeline. Framed products add production and delivery steps that digital purchases do not require.
Production comes before shipping
For framed work, production happens before a package moves into transit. Shipping speed alone does not represent the full timeline.
Busy periods can shift timing
Seasonal demand, promotions, or higher-than-usual order volume can make production and support responses take longer than a normal window.
If you need an update
Use order help first if you need to check on a purchase, and include your order number so support can review the right record quickly.
Need to check on an order?
Use the order help page for next steps, or contact support if something looks off.